Wrong size? Easy swap.
Send your Pluggaz back, we'll pop store credit in your account the moment they land, and you grab the right pair. No fees, no fuss.
How it works
Four steps. Takes two minutes on your end.
Fill the form
Tell us your order number, the pair you're sending back and the size you need.
Post them back
You'll instantly get our return address. Pop the pair in a satchel and send it (return postage is on you).
We add credit
Once your pair arrives and checks out, we add store credit to your account and email you.
Grab your new pair
Shop as normal, log in at checkout with the same email you ordered with, and your credit applies.
The rules
- Pairs must come back in the same condition you received them — tried on is fine, worn out and about isn't.
- Exchanges are for a different size in the same style.
- Return postage is covered by you.
- Credit is for what you paid for that pair.
- Pop your full name and/or order number on a note inside the return parcel.
Return address
PO Box 999
Scarborough, WA 6019
Australia
Using your credit
At checkout, log in with the same email you ordered with. We'll send you a code — no password needed. Your credit shows up ready to apply, and anything left over stays for next time.
FAQ
How long until I get my credit?
As soon as your pair arrives and we've checked it over. You'll get an email the moment it's on your account.
Do I have to pay anything?
Just the postage to send your pair back, and normal shipping on your new order. No exchange fees.
I can't see my credit at checkout
Make sure you're logged in with the email you used on your original order. Still stuck? Email gday@pluggaz.com.
Can I swap for a different style?
Exchanges are for a different size in the same style. Not sure on sizing? Check our size guide before ordering.
What if my pair is faulty?
Choose "Faulty" as the reason and tell us what's up in the notes. We'll sort you out.